Patient Guide

Occasionally, a pharmacy may need to request an extra payment on an order you've already placed — for example, if something about the order changed after you placed it. When that happens, you'll receive a secure payment link, and paying takes only a minute.

What you'll see

The link opens the Additional payment page on canary. It shows:

• Your order number, so you know exactly which order it relates to.
• The pharmacy's name and the extra amount they've requested.

You'll also usually see a note on your dashboard that an order requires action, so you won't miss it.

How to pay

1. Open the payment link.
2. Check the order number and amount look right.
3. Enter your card holder name, card number, expiry date and security code (CVC).
4. Submit the payment.

Once the payment goes through, you'll see a success message, the pharmacy is notified automatically, and your order continues on its way. A confirmation email is sent to you for your records, and the payment appears against the order in your order history.

Good to know

• Paying promptly helps avoid delays — the pharmacy usually can't continue processing the order until the extra amount is paid.
• Each payment link only works while the payment is owing. If the order has already been paid, the link will simply tell you so.
• Not sure why an extra amount was requested? Contact the pharmacy or the canary team before paying — they'll gladly explain.