Patient Guide

Your address book holds the delivery addresses you use for orders. You can keep several on file — home, work, a family member's place — and choose one as your default so checkout is quick and easy.

Adding a new address

1. Open Addresses from your account.
2. Fill in the Address line, plus an optional second line for unit or building details.
3. Enter your Suburb, choose your State or Territory, and add your Postcode.
4. Tick the default option if you'd like this to be the address orders are sent to unless you choose otherwise.
5. Save, and it appears in your list straight away.

Editing an address

Select an address in your list to expand it, update any of the fields, and save. If a required field is missing you'll see a gentle prompt telling you what to add.

Setting your default

Your default address sits at the top of the list and is the one used for delivery unless you pick a different one during checkout. To change it, choose Set as default on the address you'd like to use and confirm. Only one address can be the default at a time — the previous one steps down automatically.

Removing an address

If you no longer need an address, choose delete and confirm when asked. This doesn't affect orders you've already placed.

A couple of tips

• Double-check the postcode and suburb match — it helps the courier get things right the first time.
• If an order is already on its way and you need the address changed, contact the team through the chat as soon as you can.