Patient Guide

When your account is created, canary sends you an email with a personal activation link. Clicking that link is the first step to setting up your account — it only takes a couple of minutes.

Setting your password

1. Open the activation email and click the link. It will take you to a secure activation page.
2. Choose a password. It needs to be at least 8 characters long and include an uppercase letter, a lowercase letter and a number.
3. Type the same password again in the confirmation box.
4. Tick the box to agree to the Terms of Use and Privacy Policy. You can also choose whether you'd like to receive the newsletter.
5. Continue to the next step.

Completing your details

Depending on how canary is set up, you may be asked to confirm a few personal details before you finish — things like your name, mobile number, date of birth, and sometimes your Medicare card details. Any details already on file will be filled in for you, so you usually only need to check them.

You're in!

Once activation is complete, you'll see a message confirming your account has been activated, and you'll be signed in automatically and taken straight to your dashboard. There's nothing else you need to do.

If the link doesn't work

• Activation links are personal and can only be used once. If the page won't open, the link may have already been used.
• Make sure you're opening the most recent email if you've received more than one.
• If you're still stuck, get in touch with the canary team and they'll happily send you a fresh link.