We are committed to providing an easy and convenient delivery and returns process. Please read on for more information to ensure you are fully aware of your rights under this policy and our obligations to you.
By making a purchase on our Site, you agree to our Delivery and Returns Policy (Policy) set out below. This Policy operates in addition to your rights under the Australian Consumer Law.
Our partner pharmacies use Australia Post for delivery nationwide and occasionally use courier partners for same-day delivery in selected areas. Delivery timeframes are subject the carrier service used, stock availability at pharmacies and all required approval documents being available at time of order.
When our partner pharmacies ship the order, you will receive a confirmation email with a tracking number, so that you can track the delivery.
We deliver products using a range of third party delivery methods, such as Australia Post and courier services. Any delivery periods displayed on our website are estimates only and may be subject to delays outside of our control. We therefore do not guarantee delivery times and we are not liable for any such delays that occur. See our terms of use for more details.
If you experience a medical emergency while awaiting delivery, we strongly recommend that you:
To provide our customers with the best shopping experience, we happily accept change of mind returns (subject to stock availability) if the Product meets the following criteria:
However, some of our Products are regulated by strict quality control requirements, and unfortunately we aren't able to accept change of mind returns for the following categories of products:
Please note that we cannot refund delivery fees under our change of mind policy.
If you need to return your Product, please contact us within 7 days of the purchase with your order number and the reason why you would like to return your Product. We will confirm the address of the pharmacy partner to return the products.
For change of mind returns, you will need to organise and pay for postage. When your items are received back by our pharmacy partner, we reserve the right to deny your return and refund if it doesn't meet the above eligibility criteria.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. You may be requested to provide photograph of your item(s) and/or delivery package to aid a speedy resolution. Failure to notify our team within 7 days may result in your request being denied.
If you are approved then your refund will be processed using the original payment method for the purchase of the Product within 5 business days. If your return is rejected, we will send your product back to you, and we will invoice you for the associated shipping costs.
In Australia, goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In this Policy:
If you have any questions, please contact us.