Canary makes getting and managing your prescription medications as easy as ever! We are an Australian digital health company that offers a real-time e-commerce experience for prescription medication delivery.
We partner with local pharmacies in communities across Australia to dispense medication, and every order is delivered to your door with Australia Post or Courier.
We are conformant with the Australian Digital Health Agency (ADHA) and authorised to handle eScripts and patient data securely.
Create your account and add your patient details. Please make sure your details are real and accurate. This will ensure our partner pharmacies can seamlessly dispense your medication. If you don't use real information, the pharmacy will not dispense or ship your medication.
You can upload your prescriptions right from our website. We support eScripts (electronic prescriptions which are emailed or SMS-ed to you by your doctor). These are also known as tokens, script tokens and eRx tokens.
Add your chosen medications to your shopping cart from your list of uploaded prescriptions (My scripts)
Add your preferred delivery address and pay for your order. You'll get an email confirmation with delivery details.
Your order is sent to the best partner pharmacy for your order to be dispensed. They may get in touch with you if necessary. Your medication(s) are packaged ready for delivery.
Get your natural medicine delivered to your door. Please make sure someone is home to collect the medication when it is delivered. Easy as!
Canary only supports ordering electronic prescriptions for Natural Alternatives. Electronic prescriptions are typically sent to you via email or SMS by your doctor and contain a QR code and an alphanumeric token. You just need to copy the token to our website. We may support general medications at a later date if enough customers demand it. For now, you can still upload your escripts for general medications and save them in the Canary script wallet.
Unfortunately we're unable to support paper prescriptions. Regulations require the pharmacy to have the physical prescription before they can dispense medication.
You can upload your prescription. Just copy/paste the token on your electronic prescription into Canary, and we'll retrieve your prescription details from the prescription exchange.
We'd love to hear from you! Please contact our customer service team. We aim to respond to all enquiries within 24hrs.
Canary partners with community pharmacies across Australia to dispense orders. We select the most appropriate and best pharmacy for your order to get dispensed most efficiently. We save you time by doing all the work for you!
We work hard to make sure our pricing is competitive. We can guarantee that you'll never be overpaying for your medication and your medication will be at Recommended Retail Price (RRP) or below.
There is a small fee for delivery and we cap this at a maximum of $15.
Yes, absolutely! If you have a repeat script/token and upload it to Canary that is fine. If you've ordered from us before, your repeat tokens are automatically added to your Canary script wallet/dashboard if you want. You will also be sent it via email. Just log into Canary, add the medication to your cart and check out.
Our partnered pharmacies may have their own preferred courier services. They are detailed as part of your ordering process. All deliveries need to be received by an adult over the age of 18, and the courier will check ID.
Most of our partnered pharmacies offer express post delivery with Australia Post nationwide. Delivery times to capital cities are usually 1-2 days for express post and 2-4 days for standard delivery or outside of capital cities. Please note that we can't deliver temperature sensitive medication by Australia Post, as we're unable to guarantee it'll arrive in appropriate condition.
We have set a maximum charge of $15 for our partner pharmacies.
An adult over the age of 18 needs to be available to sign for the delivery. The courier will ask for valid government-issued photo ID to verify the recipient's age. If nobody is home, the courier will return the medication back to the pharmacy.
If your order contains controlled substances, Australia Post will need a signature on delivery. If you're not home, the package will be taken to your local post office for you to collect when convenient. We recommend customers use an Australia Post Parcel Locker if possible.
For courier deliveries, the driver will ask to see valid government-issued photo ID, to verify the medication is being handed to an adult over the age of 18.
All ID must be in its original form (i.e., not photocopies or photos of IDs). Only the following ID will be accepted:
As part of the delivery process, the driver may scan the recipient's ID into their app. This ensures there's an audit trail that the medication was handed over to an adult.
If the driver is not able to meet these requirements, the delivery will be returned to the pharmacy. If the medication can be taken back into stock we will refund the cost of medication, but delivery can't be refunded.
Canary can only accept electronic prescriptions with valid data and are still 'Active'. If you saw an error saying your script has been 'Dispensed', is 'Ceased', 'Cancelled' or 'Expired,'' it means you can't use that token again, even if you go to a local in-person pharmacy. You will need a new prescription. If you have received a message of 'Deferred', please see a pharmacist in person to discuss. If you have received some other error, please contact us.
Unfortunately, most states do not allow substitutions for medical cannabis prescriptions unless expressly approved by the Doctor who wrote the script. 'Open' scripts are not allowed and Canary does not accept them sorry! This is a state health department rule which we have no control over.
If you suspect there is a product quality issue eg. mould, broken packaging (lid, dropper, tub etc.) please stop taking the medication immediately and contact us. Please be as detailed as possible in your message and include photos and/or video of the issue as well as the product name and batch number. If you have consumed the product, Canary and the pharmacy is unable to offer a refund or replacement as it is a scheduled medication. We require proof and the return of the product so we can investigate and take the appropriate action.
As medical cannabis is relatively new, products may be received passed the labelled expiry date. Usually when this happens it is accompanied with an Expiration Extension Letter. This will have the new expiry date stated and confirms that the product has undergone continous and additional testing that authorises the extended expiry date. The Expiry Extension Letter generally details the additional shelf life testing that has been done.
If this letter is missing, please contact us and we will follow up with the dispensing pharmacy. In the rare case an expired product that hasn't been extended was sent to you, we will organise a refund or replacement with the dispensing pharmacy. Please reach out to us first to discuss and potentially rectify the issue before making a complaint.